Lodging Operations (Hotel & Resort Business Management)

Lodging Operations (Hotel & Resort Business Management)

This is a NEW program starting in January 2018 at our Poinciana campus. If you are interested in this program, please contact Tria Panchoo at 407-343-7341, extension 54220.
The lodging operations program prepares students to succeed in front desk customer service and management positions in a variety of hotel and resort properties. Students will learn in a simulated hotel room and front desk environment leading to hands on learning in a variety of customer service hospitality positions.

Program Mission

Program Content

Customer Service employability skills
Human resources
Food and Beverage
Front Desk computer/office technology
Housekeeping and management


Certified Rooms Division Specialist (CRDS)
Hospitality Industry Knowledge (U.S.)

Gainful Employment Information

Gainful Employment

Central Florida Wage Statistics

Average Entry Wage: $8.86 | Average Wage: $11.93
**Statistics are only a guide and should not be the sole factor in your career decision.

Source: Florida Department of Economic Opportunity**

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Full Time:
Monday, Tuesday, Thursday, Friday
7:00 am - 2:00 pm

7:00 am - 1:00 pm

Part Time:


Estimated program cost approximately $1,800 in tuition, lab fees, certifications, and other fees.


Program Number

Program Requirements

Reading 9, Language 9, Math 9

Program Commitment

600 Hours

Occupational Completion Points

Guest Services Agent - 150 hours
Front Desk Agent - 300 hours
Lodging Manager - 150 hours

Program Textbooks

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